BellaSkin USA Shipping Policy

At BellaSkin USA, we are committed to processing and shipping orders as efficiently as possible. Please review this Shipping Policy carefully before placing your order. By completing a purchase, the customer is responsible for providing complete and accurate shipping information.

Order Processing Times

• Orders are processed Monday through Thursday.
• Orders placed before 2 PM EST are generally processed and shipped the same business day.
• Orders placed after 2 PM EST will generally be processed on the next business day.
• Orders received Friday through Sunday will be processed and shipped on Monday, or the next business day when Monday is a holiday.

Processing and shipping times may vary during holidays, periods of high order volume, or circumstances outside our control.

Shipping Address — Customer Responsibility

Customers are solely responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, customers must carefully verify all shipping information, including:

• Recipient's full name
• Street address
• Apartment, suite, unit, or building number
• City, state, and ZIP/postal code
• Country

Once an order has been shipped, BellaSkin USA cannot change, correct, redirect, or update the shipping address.

Sending BellaSkin USA a message, email, or attempting to call after an order has shipped does not guarantee or authorize an address change. Once the package has been transferred to the shipping carrier, the shipping information associated with that shipment cannot be modified by BellaSkin USA.

BellaSkin USA is not responsible for packages that are delayed, misdelivered, returned, lost, or otherwise not received because the customer entered an incorrect, incomplete, or outdated shipping address when placing the order.

If a package is returned to BellaSkin USA because of an incorrect or incomplete customer-provided address, any additional shipping charges required to resend the order are the customer's responsibility.

Customers who discover an address error before the order has shipped should contact us by email immediately. We will make reasonable efforts to correct the address before shipment; however, an address change cannot be guaranteed once an order has entered processing.

Domestic Shipping — USA

Standard shipping within the United States typically takes:

• East Coast: approximately 2–3 business days
• West Coast: approximately 4–5 business days

We primarily use FedEx and USPS for domestic deliveries.

Once your order has shipped, a tracking number will be provided so you can monitor the shipment directly with the carrier.

Delivery times are estimates and are not guaranteed.

International Shipping

International delivery times vary depending on the destination, customs processing, and courier availability. Typical estimates include:

• Canada: approximately 2–4 business days
• France: approximately 2–4 business days
• Dubai: approximately 2–4 business days

Other international destinations may require additional transit time.

A tracking number will be provided once the order has shipped.

International customers are responsible for ensuring that the products ordered can legally be imported into their destination country and for complying with applicable local import requirements.

Shipping Costs, Customs, Duties & Taxes

Shipping is not free for domestic or international orders unless a specific promotion expressly states otherwise.

The applicable shipping cost will be displayed during checkout before payment is completed.

For international orders, all customs duties, import taxes, brokerage charges, and other fees imposed by the destination country or carrier are the customer's responsibility.

BellaSkin USA does not control these charges and is not responsible for customs or import-related fees.

Carrier Delays and Delivery Issues

Shipping and delivery estimates are general guidelines and may be affected by:

• Weather conditions
• Carrier delays
• Customs clearance
• Holidays
• Incorrect or incomplete shipping information
• Transportation disruptions
• Other circumstances outside BellaSkin USA's reasonable control

BellaSkin USA is not responsible for delays caused by the shipping carrier or other circumstances outside our control.

Once tracking information indicates that an order has been shipped, customers should monitor the shipment and promptly report delivery issues.

Customer Support — Email Only

All order, shipping, tracking, address, delivery, and customer service inquiries must be submitted by email.

Messages sent through social media, text messages, phone calls, voicemail, or other communication channels should not be considered an official customer service request and may not be monitored for order-related issues.

Please include your full name, order number, and a clear description of the issue in your email so we can assist you as efficiently as possible.

If you notice an error in your shipping address, contact us by email before the order ships. Once the package has shipped, BellaSkin USA cannot change or correct the shipping address.